Can I transfer my balance to another tutor?
Yes, we created a feature that allows you to make your remaining balance available for lessons with any tutor.
To use this feature, go to Settings > Payments, and next to each payment you'll see you can click 'use balance with another tutor'. Scheduled lessons aren’t included in your available balance, so if you have any scheduled and want to cancel them, do this first as you can only disconnect the balance from a tutor once.
After disconnecting the balance, when you next go to pay for lessons with another tutor, at checkout the balance will be discounted from the total price.
We also strongly encourage you to give feedback on the issues you've had with your tutor via the help button in the bottom-right corner of your screen. We genuinely care about your experience and without feedback, we can't address issues. We can also add another free trial credit to your account if requested.
Note that due to technology limitations, a balance cannot be disconnected if it is partially or fully from a previously disconnected balance, i.e. you cannot disconnect a balance, use it for lessons with another tutor, then transfer the new balance again to someone else. If you're in this situation, message us and we'll work out a solution.