I'm unable to access my subscription / My account seems to be blocked from sending messages

We occasionally hear from users who are frustrated because their account is restricted from sending more than a few messages.

Typically, what has happened is they've accidentally created 2 accounts, and they're logged into the one that does not have a Pro subscription.

So, if you're seeing a message about a weekly limit, it almost certainly means you have created a 2nd (free) account and need to log out (via Settings in the app, or via the menu if on the website), then switch to your Pro account.

Before you log out, under My Information in Settings, check what email it shows. Once you've logged out, try a different email if you have one. Sometimes people instead simply create a Pro account with a typo in their email, and we need to do some sleuthing to help them find it.

Another possibility is you created one account via the Google or Apple Sign Up buttons. So you may want to test logging in with one of those, versus logging in with your email and password.