What is the refunds policy?
You can get a refund on your remaining balance if you contact us within 30 days of purchase.
Please note that the payment processing fees will not be returned by our payment provider, Stripe, due to costs incurred. This fee is 2.9% + $0.30 for US cards, and 3.9% + $0.30 for international cards.
If you're not fully satisfied with your current tutor, please see here for options and recommended next steps.
Alternatively, if you cannot find suitable time slots with your tutor and want to try someone else, we have a feature that allows you to make your remaining balance available for lessons with any other tutor.
To use this feature, go to Settings > Payments, and next to each payment you'll see you can click 'use balance with another tutor'. Note that scheduled lessons aren’t included in your available balance. If you have any scheduled and want to cancel them, do this first as you can only disconnect the balance from a tutor once.
After disconnecting the balance, when you next go to pay for lessons with another tutor, the balance will be discounted from the total.