I'm experiencing technical issues with the AI conversation feature, Communicate. What should I do?

The AI chat uses a combination of various technologies, resulting in the occasional occurrence of technical hiccups. Below are a couple of possible issues, and simple solutions that have worked for other learners.

If the solutions below do not work for you, or if you have a different issue, please do get in touch with our team via email or via the Help button. We want to make sure you have a great experience with Langua, and your feedback is important to us too.

Issues and solutions:

"The first message from the AI is not loading."

  • During extensive testing, we've found this happens on around 1% of chats and is more likely when the first message from the AI is long.
  • Ways to fix this:
    • 1) refresh the page if you wish to continue the chat.
    • 2) click on Communicate in the site menu, and try starting a new chat.
    • 3) If it still doesn't work, try a different chat topic or chat mode.
    • 4) Try clearing your Cookies and Cache. See the instructions at the bottom of this article for how to do this in a few clicks.

"I cannot record what I say."

  • If your microphone is already enabled, learners have usually been able to fix it by clearing their Cookies/Cache. See here for how to do this in a few clicks. But first, we recommend checking your microphone, as we've found that sometimes learners accidentally don't have it enabled. On Apple devices, this is more common because Apple will disable your mic unless you enable it each time you go on Langua. Annoying, right?
    • If you have an Apple device, to check that your mic is on, go to Safari settings, then Websites, then Microphone. Next to 'LanguaTalk', you'll see whether the mic is allowed or not. Change it to Allow (this should hopefully prevent you from being asked every time). If it's already on Allow, change to Deny, then switch back to Allow. If this does not fix it, see clearing your cookies/cache further below.
      • If you're using an iPhone or iPad, it should also be possible to see the mic icon next to 'LanguaTalk' on the tab that has the chat open. You can disable and enable by clicking on the mic icon.
    • If you're on a device that isn't by Apple, you should still check that your mic is on. Usually there is a mic icon at the top of your browser, near the page URL. Message us with your device and browser if you can't find it.
  • If none of the above works, you could try using a different internet browser or device. Another possibility could be that a Chrome Extension is interfering with the site, for example an ad blocker.

Instructions for clearing your cookies and cache:

  • If you're using Google Chrome, copy this into your search bar: chrome://settings/privacy . Alternatively, to reach this page, click the three vertical dots in the upper right corner of the browser window to open the menu, then scroll down and select "Settings." Click on "Privacy and security" (on the left if you're on a laptop), then 'Clear browsing data'. You can select to only clear the last 7 days if you want to keep data from before then (so you do not get logged out of other sites).
  • Using Safari? Go to the Safari menu, select "Preferences," and then click on the "Privacy" tab. From there, you can click on "Manage Website Data" and remove any data related to LanguaTalk. Then go back to LanguaTalk and log in.
    • If you're using an iPad or iPhone, it's a bit different. Go to the Settings app. Near the bottom, click Advanced. Then 'Website Data'. Then 'Edit', click the red button next to LanguaTalk and 'Delete'.
  • For Firefox: Go to the top of the page, where you see the current page. To the left of this, click the padlock, and select Clear Cookies and Site Data.